You can have the best product or service imaginable, but the value and integrity of your business are nearly always determined by the quality of service you and your employees provide to customers. And while it seems unfair, you may never hear about the negative...

Crafting a customer survey that gauges satisfaction with your business isn’t as easy as it looks. If the survey is comprised of misleading questions, or comes burdened with too many instructions, chances are potential respondents will ignore it entirely. At the other...

Think about how you choose to make your purchase. There’s research you do online, or perhaps you’ve bought a product or service from a particular company before, and you’re comfortable doing so again. But if you wish to buy something or get a service from a business...

A sizable portion of business operations involves tasks that are repetitive, annoying to those charged with handling them, and fairly easy to automate. In case you’re wondering which tasks fall into this category, here’s a (by no means comprehensive) list: Invoices,...

Is “quality customer service” part of your brand promise? If so, you’ve made a commitment to deliver an outstanding buying experience each and every time a customer (or would-be customer) interacts with your business. It’s a commendable goal, but not one easily...

Virtual Office Space Dos and Don'ts You’re ready to give your business an impressive corporate presence, but you’re not willing to plunk down Thousands of Euro for the office space, the permanent staff, and the infrastructure. A virtual office is probably a good fit...

As a manager or business owner, you have a lot of plates to spin and many hats to wear. With all of the work adding more meetings might be the last on your list. But, if you don’t run 1 to 1's with employees, you’re walking straight past the opportunity to create an...