5 Tips for Great Digital Customer Service

5 Tips for Great Digital Customer Service

Well before the onset of COVID-19, buying trends among consumers were already tilting towards a huge increase in digital shopping. Now, with all of us practising some form of social distancing, digital commerce is more prevalent than ever before. With that boom, of...
Methods to Get New Employees Off to a Fantastic Start

Methods to Get New Employees Off to a Fantastic Start

Even at companies with great products and technologies, employees are invaluable. After all, someone needs to develop those new innovations and maintain your technology. It’s no secret that a company is only as strong as its weakest link.  But even though...
On the Other Side

On the Other Side

I will not profess to know what is on the other side of this global pandemic; in fact, it would be fair to say that no one knows what is on the other side. What we know for sure is that not knowing specifics or a trend is not a reason for inaction. Now is the time to...
Now is a Good Time to Cut Business Expenditures

Now is a Good Time to Cut Business Expenditures

In “normal” times, businesses often face the challenge of reducing expenditures while maintaining efficiency and productivity within their business operations. As we have noted before, “excessive costs—which also detract from funding new customer acquisitions or...