Over the years, I’ve coached many business owners as they’ve worked to expand their business. Whether it’s the physical expansion of your office space, expanding your workforce, or investing in new equipment or technology, you’ll need to consider everything involved...
In your company, how much thought is given to the quality of interactions between your customers and your business? The experience your customers have when interacting with your brand can make all the difference between a one-time, non-repeat customer and one who...
I’m surprised by how many times a business owner can’t name their competitors. Why is this the case? Aside from when businesses bid for the same opportunity, there really isn’t a situation when owners come across their competition, and no reason to seek them out. Like...
You can have the best product or service imaginable, but the value and integrity of your business are nearly always determined by the quality of service you and your employees provide to customers. And while it seems unfair, you may never hear about the negative...
Crafting a customer survey that gauges satisfaction with your business isn’t as easy as it looks. If the survey is comprised of misleading questions, or comes burdened with too many instructions, chances are potential respondents will ignore it entirely. At the other...
